Probity
Probity

Keep Your Knowledge Base Up-to-Date Automatically

We analyze new support tickets & check them against your knowledge base & internal docs. We then recommend what to add or update so your team delivers faster, more accurate support with less manual work.

Product overview
Support leader
Support leader
Support leader
Support leader
Support leader
Trusted by 100s of support leaders
The problem

When documentation doesn't keep up, your team & customers suffer

Support teams are drowning in tickets, product updates, and fire drills. Keeping articles fresh falls to the bottom of the to-do list until it becomes a real issue.
Manual updates take too long
Your team doesn't have 8 hours to read tickets, review docs, and figure out what's outdated.
Stale and inconsistent articles
Old content leads to confused users, wrong answers, and unnecessary escalations
Confused and at-risk users
If users can't trust your docs, they'll keep asking the same, questions. Or worse, churn.
The solution

Introducing: An auto-audit & auto-update of your knowledge base

We plug into your helpdesk and internal docs to surface the most important article updates β€” edits, additions, and new topics based on real customer pain. Then you approve, edit, and publish in one click.
60%
less time spent on KB updates
30%
drop in repetitive tickets
2x
happier team πŸ˜†
How it works

Get up and running in 10 minutes

Step 1: Connect & Analyze Automatically

Plug in your help desk, knowledge base, and internal docs. Periodically, we analyze new support tickets and product changes to surface what's outdated, missing, or trending.

Step 2: Get Actionable Suggestions

We flag articles that are stale, inconsistent, or duplicatedβ€”so your team knows exactly what needs fixing to keep content fresh and self-serve effective.

Step 3: Edit, Approve & Publish Instantly

Make quick edits, approve suggestions, and push updates directly to your knowledge base without ever leaving the platform.

Pricing

We've perfected one thing: fast & accurate updates

Starter

For solopreneurs with few documentation

$39/month
βœ“ Up to 20 articles ingested
βœ“ Up to 100 tickets ingested/month
βœ“ Weekly analysis
βœ“ Manual "copy-paste" output
βœ“ Email support (24hr SLA)
βœ“ 1 integration

Professional

For startups, small businesses and mid-market businesses

$79/month
βœ“ Up to 200 articles ingested
βœ“ Up to 3000 tickets ingested/month
βœ“ 1-click sync to KB
βœ“ Slack support
βœ“ 3 integrations
βœ“ Everything in Starter

Scale

For the enterprise and beyond

$399/month
βœ“ Up to 500 articles ingested
βœ“ Up to 10,000 tickets ingested/month
βœ“ Daily analysis
βœ“ Priority suggestions
βœ“ Everything in Professional

Automate your content updates.

Get started in 10 minutes.